Refund policy

Returns, Refunds & European Consumer Rights Policy

• General Sales Policy: Due to the nature of our items, standard returns, exchanges, or change-of-mind refunds are generally not accepted or allowed.

• Defective, Damaged, or Deficit Items: Please inspect your order immediately upon delivery. If an item arrives defective, damaged, or with a verified deficit (missing parts or items), you are fully protected under applicable laws. Please contact us immediately with photo evidence.

• Full Refund Processing (EU Compliance): In the event of a verified defect, damage, or product deficit, we will review the case and promptly process a full refund to your original payment method, or arrange a suitable replacement as required by law.

• Right of Withdrawal (EU Customers): If you are ordering from the European Union, you statutory right of withdrawal or cancellation must be exercised within 14 days of receiving your goods, provided the items are unused, unworn, in their original packaging, and not subject to statutory exceptions. For non-eligible or custom items, standard final-sale

• Contact: To report damaged, defective, or deficient items, or to inquire about your statutory rights, please contact us at mohamedkhazal277@gmail.com or use the contact details in our store's contact information policy.